2019-2018 New and Updated Customer Refund and Exchange Policy

We have an extremely fair and square customer refund and exchange policy. The key is communicating with us the problems that you might find. Refunds or exchanges might be issued on the following conditions

1. The test bank or solutions manual / textbook solutions file is corrupted. Each solutions manual and test bank we deliver are usually tested before delivery. However on some occasion it might be corrupted. When this happens, please do let us know and we will fix the problem for you. If we cannot fix the problem, then we can issue refund or exchange

2. On rare occasion the test bank / solutions manual do not meet your expectation. Some might be incomplete or do not match with the chapters. In this case, please contact us to resolve the issue. We can also issue refund or exchange. We are extremely fair vendor, so we expect you to be fair to us as well
2018-2019 New and Updated Privacy Policy (January 2019)

Personal identification information

We may collect personal identification information from Users in a variety of ways, when placing an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more rapidly and efficiently.

To improve our Site
We may use feedback you provide to improve our products and services that we offer.

To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]